Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Order are filled within 48 hours of being placed. Depending on where you live you can expect to receive your items in the mail within the week.

To create and account click here – and follow the prompts to create your account. 

If you need to change your shipping address, please contact us at within 24 hours. We will ensure the new address is updated. 

When your order is filled you will receive notification and a tracking link. You will be able to track your package online through the postal service.  

Your credit card information is not kept on file at San Jose Dance Theatre. 

Yes sales tax is included in your purchase and is itemized for your review at the checkout point. 

We currently only ship within the USA. 

Yes, all of your items will come in one box.

If you need to swap an item

Returns and Exchanges

You can return or exchange any item in the shop. Contact us at if you product is broken or it is not what you wanted. Then send it back to us and we will issue you with an exchange or refund. 

If you have received a wrong item, please email us at and we will send you the correct item. 

If you have received a damaged item, please email us a photo of the damaged item to and we will send you a replacement.

Please send returning items to 1756 Junction Avenue, Suite E, San Jose, CA 95112.

For customer support email or call on 408-286-9905.

Please email us as soon as possible on so we can update the system and ensure you get your package. 

Yes, our orders are processed within 24 hours after you place your order. Please email us as soon as possible so we can cancel or change your order. 

Free shipping available

Join Friends of the Ballet

Various shipping options

United States Postal Services

Order tracking

Track shipping progress

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